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client services.

SafeQloud client services are centralised and operated by Servicea — the shared institutional operator across the SafeQloud and Club TXP ecosystems. All enquiries are routed through the appropriate channel below.

Client services operated by Servicea · Global intake
Global Support
Centralised client services
Global intake for all product, account, consent, and identity enquiries — for individuals, businesses, and developers.

The primary contact for all SafeQloud users. Whether you have a question about your account, a consent request, an identity issue, or a platform integration — this is your first point of contact.

Response within 1 business day.
Tiered Support Access
Phone support for account holders
Available exclusively to active SafeQloud Business account holders and verified institutional clients.

Phone support is not publicly listed. Access is provided to eligible account holders directly within their SafeQloud account dashboard. If you hold an active business or institutional account, log in to access your dedicated support line.

Access through your account dashboard
Business and institutional account holders can access phone support details after signing in. Access is scoped to your account type and service tier.
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Business hours: Monday–Friday, 09:00–17:00 CET
Institutional & Partnership Enquiries
Formal institutional contact
For institutional matters, partnership opportunities, supplier communication, and formal enquiries from referred parties.

This channel is for institutional partners, investors referred through formation documentation, and organisations seeking a formal relationship with SafeQloud. Not for general or commercial enquiries.

Formal correspondence only. We respond to all formal enquiries within 3 business days. Responses are issued through Servicea on behalf of SafeQloud.
Help & Compliance
Privacy, legal & compliance
For GDPR requests, data deletion, privacy notices, legal correspondence, and compliance matters.

SafeQloud is built around data protection. If you have a privacy request, a right-to-erasure notice, or a legal matter, use the dedicated channels below. All requests are processed and documented in accordance with GDPR.

GDPR deletion requests can also be submitted directly through your SafeQloud consent centre via SQ Privacy.

Client services operated by Servicea. Servicea is the shared institutional operator for SafeQloud, Club TXP, and their independent brands. All support channels, response workflows, and institutional correspondence are managed through Servicea on behalf of SafeQloud.

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