Privacy
Privacy is not an afterthought at SafeQloud — it is the product. Everything below explains both how we approach data as a matter of principle, and what we do with it as a matter of law.
Last updated: April 2026 · Applies to safeqloud.com and all SafeQloud products
Our approach
Your GDPR rights
Important — what SafeQloud can and cannot do
The app gives you a one-tap way to send a formal deletion request to any company — logged, timestamped, and tracked in real time. What happens inside that company's systems is their legal responsibility, not ours.
SafeQloud is an identity and consent platform operated as an independent institutional system. SafeQloud provides identity verification, consent management, and data protection tools to individuals, businesses, and developers across Europe, the Middle East, and North America.
For the purposes of GDPR and applicable data protection legislation, SafeQloud acts as a data controller with respect to the personal data of its account holders, and as a data processor with respect to data processed on behalf of businesses using SafeQloud's platform.
For privacy enquiries: privacy@safeqloud.com
For legal notices: legal@safeqloud.com
| Category | Data collected | Source |
|---|---|---|
| Account data | Name, email address, date of birth, account type | Provided by you at registration |
| Identity verification | Government-issued ID, selfie verification data, verification status | Provided by you during verification |
| Consent records | Consents granted or revoked, timestamps, platform identifiers, consent type | Generated through your use of the platform |
| Device and usage data | IP address, device type, browser, session data, feature usage | Collected automatically during platform use |
| Communications | Support requests, correspondence, notifications | Provided by you when contacting us |
SafeQloud does not collect payment card data directly. Payment processing, where applicable, is handled by regulated third-party payment providers.
SafeQloud does not use personal data for advertising. We do not build behavioural profiles for commercial purposes. We do not sell or license personal data to third parties.
| Processing activity | Legal basis |
|---|---|
| Account creation and management | Contract performance (Article 6(1)(b) GDPR) |
| Identity verification | Contract performance; Legal obligation (Article 6(1)(b) and (c)) |
| Consent record management | Legal obligation; Legitimate interests (Article 6(1)(c) and (f)) |
| Platform security and fraud prevention | Legitimate interests (Article 6(1)(f)) |
| Legal compliance and regulatory response | Legal obligation (Article 6(1)(c)) |
| Platform improvement (anonymised) | Legitimate interests (Article 6(1)(f)) |
SafeQloud does not sell personal data. We share data only in the following circumstances:
No personal data is shared with advertisers, data brokers, or any party for commercial profiling purposes.
SafeQloud provides individuals with tools to manage their consent and data rights, and provides businesses with the frameworks and infrastructure to obtain consent properly and process data rights requests in a structured, documented way.
SafeQloud does not and cannot guarantee that any company will comply with a data rights request submitted through the platform. SafeQloud has no access to a company's internal systems and no technical means to verify whether a deletion, correction, or restriction request has been actioned within those systems.
Users should be aware that:
Network enforcement. SafeQloud takes compliance within its network seriously. If SafeQloud becomes aware that a company in the SafeQloud network is failing to comply with applicable data protection laws or with SafeQloud's platform requirements, that company will be removed from the network. Upon removal, the company loses access to SafeQloud infrastructure and its users are notified. SafeQloud cannot guarantee detection of all violations but will act on every violation it becomes aware of.
SafeQloud's own data handling practices comply with GDPR and applicable national data protection law in all jurisdictions in which it operates.
SafeQloud operates across Europe, the Middle East, and North America. Where personal data is transferred outside the European Economic Area (EEA), we ensure adequate protection through one or more of the following:
You may request information about the specific safeguards applied to your data by contacting privacy@safeqloud.com.
| Data type | Retention period |
|---|---|
| Account data | Duration of account + 30 days post-deletion request |
| Identity verification records | Duration of account; legal minimum where required by applicable KYC regulation |
| Consent records | Duration of consent + 5 years (audit trail) |
| Support communications | 3 years from last interaction |
| Usage and security logs | 90 days rolling |
When you delete your SafeQloud account, your personal data is removed from active systems within 30 days, subject to legal retention obligations. Anonymised aggregate data may be retained for platform analysis.
SafeQloud uses a minimal set of cookies necessary for platform operation and security. We do not use advertising cookies or third-party tracking cookies.
We do not use Google Analytics or similar third-party tracking tools on authenticated platform pages.
Most rights can be exercised directly through your SafeQloud account:
For rights that cannot be exercised self-service, submit a written request to privacy@safeqloud.com. We will respond within 30 days in accordance with GDPR Article 12. We may request proof of identity before processing your request.
If you believe your rights have not been respected, you have the right to lodge a complaint with your national data protection supervisory authority.
SafeQloud is not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe a child has created an account or submitted personal data to SafeQloud, please contact privacy@safeqloud.com and we will delete the data promptly.
We will update this policy when our practices change or when required by law. Material changes will be communicated to account holders by email and in-app notification at least 30 days before they take effect.
The version date at the top of this page reflects when the policy was last updated. You can request previous versions by contacting privacy@safeqloud.com.
For any questions about this policy or about how SafeQloud handles your personal data:
Client services are operated by Servicea on behalf of SafeQloud. All privacy requests are processed directly by SafeQloud's data protection function.